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Mavenir Recruietment Of Freshers As Engineer For B.E/B.Tech

About the Company:

Mavenir Recruietment Of Freshers As Engineer For B.E/B.Tech Mavenir accelerates and redefines network transformation for Service Providers by offering a comprehensive product portfolio across every layer of the network infrastructure stack — from 5G application/service layer to the RAN and packet core. Through its industry first VoLTE, VoWiFi, Advanced Messaging, Multi-ID and Cloud RAN solutions, Mavenir’s platform enables service providers to successfully deliver innovative new services, lower costs and realize new revenue streams.

Job Title: TAC Engineer

Location: Bangalore, India

Overview of Business Area & Purpose of Role:

  • Mavenir Systems is global mobile telecoms organisation. Mavenir Systems works within the 4G, LTE and 2G/3G messaging market place world wide
  • The TAC engineer will responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • The engineer will also be responsible for monitoring key customer sites and having an understanding of the metrics and alarms involved raise issues proactively to the next level of Operational Support teams within the organisation.

 

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Duties & Responsibilities:

To include, but not limited to:

  • · Raising tickets on behalf of customers
  • · Handle communication with customers in cases of emergencies
  • · Handle communication with internal stake holders for handling emergencies
  • · Monitor of customer sites based on the inputs received from Operations team members
  • · Communicating with customers to establish details of problems/requirements
  • · Investigating and resolving customer problems within SLA
  • · Working with other teams in the company to resolve technical problems
  • · Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
  • · TAC is a 24/7 service. There will be 3 shifts including a night shift. The engineer will be required to work in shifts as allocated by the shift leads

Qualifications & Experience:

Essential:

  • · Basic user level knowledge of Linux
  • · Basic user level knowledge of SQL

Desirable:

  • · Admin level knowledge of Linux
  • · Networking concepts

Skills & Competencies:

  • ·Methodical problem solving skills
  • ·Good verbal and written communication skills, both face to face and remotely with people for whom English is not their first language
  • · Able to assimilate technical information quickly and apply it to a given situation
  • · Able to work to job standards and process requirements and drive for quality
  • · Ability to work individually with little supervision, but flag up issues promptly
  • · Pays attention to detail and owns issues to completion
  • · Shows initiative and is able to make appropriate decisions
  • · Commitment to achieve the required goals
  • · Can produce thorough and accurate technical documentation
  • · Adaptable and flexible – a “can do” attitude
  • · Team worker
  • · Able to build relationships with customers, identifying and focussing on their needs
  • · A good awareness of other cultures
  • · Works well under pressure
  • Self motivated
  • · Demonstrates a professional manner

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